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Welcome to the FAQ page!


We hope you will find below all the answers to your questions about the school.  They are in alphabetical order.  If you think something vital is missing, please give feedback to the Website editor & we will try & remedy this.




The Education (Pupil Registration) (England) Regulations 2006 act has been amended. All reference to family holidays and extended leave as well as the statutory threshold of 10 school days has been removed.

The amendments make clear that headteachers may not grant any leave of absence during term time unless there are exceptional circumstances. Headteachers should determine the number of school days a child can be away from school if the leave is granted.

Parents requiring their child to be absent from school during term time will need to inform the Headteacher by filling in the form (available in the foyer - or through the link below) and may need to arrange an interview. This will be to discuss whether exceptional circumstances apply.


If your child is absent for any reason please telephone to inform the school as soon as possible. The welfare and safety of all pupils is paramount to us and as such we will telephone you if there is no message on the first day of absence.


Absence & Attendance Statistics


Our school has to publish rates of absence which relate to the school year prior to the year of publication. These are available on the Attendance page in Key Information, link below:


Class Dojo


You may have heard your children at Coltishall talking about ClassDojo.  ClassDojo is a communication app for the classroom. It connects teachers, parents, and students who use it to share photos, videos, and messages through the school day.

If you would like more information on this app, please ask your class teacher.

You can access or download the ClassDojo app from these links:

For safeguarding reasons, we ask you NOT to share or re-post photos or videos from ClassDojo on social media.

Consultations & Reports


Two Parent-Teacher consultation evenings are arranged during the school year when parents will be able to discuss their child’s progress with the class teacher. The first is just after half-term in the Autumn term and the second in the Summer term.

A written report for each child will be sent home at the end of the Spring term. Individual targets are set for each child and these are discussed at the Summer term consultation.


Emergency Closure


In the event of very severe weather, the school may have to be closed.


If it’s BEFORE the school day begins, we will inform County Hall as early in the morning as possible & you can use the following ways to stay informed:

  • Local Radio: Closure advice after News & Travel up to about 9.30am (BBC Radio Norfolk, Radio Heart…)
  • Norfolk County Council Website
  • Facebook & Twitter: Norfolk County Council Facebook & Twitter accounts
  • Unofficial Network: Helpful parents may also post the news on social media in order to spread the news faster


If it’s DURING  the school day, all parents / carers will be informed to ensure that there is a responsible person able to receive their child/ ren. All children will be kept safely at school until they can be collected.

We always keep the school open wherever possible so closure is the last resort & hopefully will not become necessary.


Field Trips


All the classes make visits as part of their curriculum studies. Some visits are in the village, to the church, pet shop or other local places. Some visits will be further afield such as visits to the Sainsbury Centre and Norwich Cathedral.

Year 6 children have an annual field trip for several days which is usually a weekend at Hilltop near Sheringham. A wide range of sporting and computer activities were provided for the children. The children always love these field trips and come back with enhanced learning and understanding.  See our Educational Visits Policy for details.


Head Lice


Unfortunately starting school may mean catching head lice or nits for the first time. Please do not be alarmed. It may not be pleasant, but it is not dangerous. Advice on treatments is available from the school or from your G.P.



Health & Medication



At Coltishall School we follow the Norfolk School guidelines on Asthma. Please see the following guidelines by selecting the link:  Asthma Guidance.  Useful information for parents/carers of Asthma suffers can be found by selecting the link: Asthma UK Resources .  Please read our school Asthma Policy for more details.


Medicines at school

Arrangements are fully in place to support pupils with medical conditions to ensure they can fully access and enjoy all of the opportunities at our school as experienced by all other pupils.  We understand that some of the medical conditions which require support at school affect the quality of the pupil’s life experiences. We therefore ensure that the focus at all times is on the needs of each individual child and how their medical condition impacts upon their school life.  However, the administration of medication to children is the responsibility of parents/carers. Please note that school staff are under no duty to administer medication to pupils in school. If it is agreed by the Headteacher or his/her nominated representative to take on this responsibility itis purely on a voluntary basis. Please read our Administration of Medicines Policy for full details.


Vomiting or Diarrhoea

If your child has been vomiting or had diarrhoea, they should not attend school for 48 hours after the last bout of illness.  This is to prevent the illness spreading to other children & staff in the school.


Holiday Activities


Mr Ward runs a holiday activity club - please see Parentpay for full details nearer the time






Holidays – see Absence



Regular homework is set for all children. This consists mainly of reading, learning spellings, maths activities, including learning multiplication tables and number bonds and other tasks. Homework Guidance for Parents is included in the prospectus. A class homework menu is sent home at the beginning of term.


The reading which is done at home reinforces the learning done in school and helps each child progress. Parents with children in Key Stage 1 are invited to stay in school and share a story with their child, first thing on a Monday morning in Cherry, Willow and Beech classes.


Lost Property


The lost property box & rail is off the main corridor, in the alcove outside the boys & girls changing rooms.  It is always overflowing with random items of uniform, clothing & accessories.


If your child or children are missing anything, it is worth a visit.  Clearly named items are returned to their owners when the lost property is sorted, usually once every term (see “Marking Clothes” below).


Marking Clothes


Please ensure that all children’s clothes, coats, boots, shoes, gloves, PE kit and swimming costumes are marked with your child’s name.  


There are various possibilities for marking clothes: iron-on or sew-on name-tapes, black permanent marker or silver pen for darker clothes (though pen will fade with washing).


The lost property box is regularly sorted & named items are returned to their owners.  However, each year an anonymous collection of various clothes accumulates and appears to belong to no-one!  Unclaimed, unnamed items will eventually end up in a Friends uniform sale or the Bag2School collection.


Nits – see Head Lice

Parent Pay



ParentPay is our cashless online system.


All parents are given an activation letter - which gives them a username & password to create an account.


Parents can then book clubs - pay for lunches - receive letters - give permission for trips - and receive invoices.


Please see below for the link.

Parental Help


Parent volunteers provide valuable help in school. At the moment parents help in a variety of ways: helping with a small group in the Literacy hour; hearing children read; running a numeracy games library supervising small groups of children engaged in different activities such as art and craft; helping one or two children working on the computer running various after school clubs and activities including gardening club and dancing.


Parental Visits

Parents are welcome in the school. If you wish to visit the school before deciding to send your child here please contact the Headteacher. A visit will be arranged as soon as possible. The Headteacher will also be pleased to see parents to discuss their child’s progress or any other matter about school life. Parents are able to talk to the class teacher before or after school.



Shared reading

Our pupils are encouraged to share books with their peers, adults in school and parents at home. Children are assigned to a level in the colour coded reading programme and progress from stage to stage is based on teacher assessment. Books are regularly sent home and parents are invited to comment in the child’s reading record. Parents are invited to join their children in class to share books at the beginning of the school day on Monday each week.


Guided reading

Pupils are assigned to a guided reading group depending on ability. All reading tasks are structured and children read and respond to the text with the teacher or teaching assistant supporting.  Texts of graded difficulty are carefully chosen and matched to the reading ability of the group.  This enables pupils to read the text with sufficient ease but with enough challenge.



Our pupils are encouraged to make use of the wide range of books in the library. Books are taken home each week. Mrs Dott is in charge of the library and she has pupil librarians to help her.





Our school is committed to being environmentally friendly.




The box for Mobiles and cartridges can be found in the front foyer. 

The box for the batteries can be found at the end of the corridor.



If you have a safeguarding concern regarding a child’s welfare or the actions of a staff member, please immediately talk to:

Daniel McKeown (Designated Safeguarding Lead)


or, in his absence, to:

Sara Ward (Alternate Designated Safeguarding Lead)


If you have any safeguarding concerns regarding the actions of the Headteacher, please immediately contact:

Harriet Foster, Chair of Governors


Please call the School Office for contact details, telephone: 01603 737 481





Our SAT results can be found on our School Performance page.


Here are 2 videos on KS 1 & KS 2 SATs that you may find helpful:


School Meals


A hot meal is available each day with a main course and a pudding. There is a choice of main course & pudding. A packed lunch is also available from school.


School meals are free for all KS1 pupils & pupils eligible for Free School School meals.  The cost is £2.30 per meal for all other pupils.


A hot meal or packed lunch needs to be paid for via our ParentPay system. A lunch menu for the week is given out termly. Packed lunches may be brought from home. No glass bottles please.


At mid-morning break only, healthy fruit tuck is offered free to KS 1 children. Children are welcome to bring fresh or dried fruit or vegetables from home (apple, banana, carrot, raisins etc.).  Each child is encouraged to have a bottle of water at their desk and is encouraged to drink regularly.


School Menu Autumn/Winter 2020

School Meals - Home Packed Lunch


Website links with ideas for when you're short of inspiration...

Sex Education


Sex education lessons are taught as a separate unit of work and certain aspects are integrated into science and health education lessons.  A specific series of sex education lessons are taught to children in Year 4.  Parents are invited to view the videos and materials used for these lessons before the children see them.


The school’s Sex Education Policy is available in the Policies section of this website & on request from the School Office.  Parents have the right to withdraw their children from some parts of the sex education lessons.


Please see the link for the RSHE page with further details.




Special Educational Needs and Disabilities (SEND)


Some children have learning difficulties at different times during their school career. We aim to identify these children and their particular needs as early as possible. Individual or group work in or out of the classroom, focused on the particular difficulty, is often used to overcome the problem. There are SEN groups for literacy and maths for some classes. These groups can be taught by a special needs teacher, Teaching Assistant, HLTA or the Headteacher.


Parents will be kept fully informed and will be able to discuss the assessment with a member of staff.


The school has a policy for Special Educational Needs and Disabilities which is written in line with the Code of Practice. Special Educational Needs and Disabilities are co-ordinated by the Special Educational Needs and Disabilities Co-ordinator (Mrs Helen Keer) who maintains a register of children with SEND.


Parents regularly meet with the SEND Co-ordinator and class teacher to review progress and plan targets for further work.


You will find our SENDCo Information Report in the Key Information section of this website.

Useful links for SEND

Useful Links


Useful External Weblinks for Parents.  These links will take you to websites outside of the Coltishall Primary School Website.  While every care has been taken to test the following sites, we cannot be responsible for the content available, or the availability of the pages. 



Websites used in School:


Sites your children or Class Teacher have mentioned!

Other websites for parents & carers: